We offer free next day delivery on Subtotal (NOT INCLUDING TAX) of orders above £80.00 in central London, and between £90.00 to £200.00 in Other London Post Codes. The exact shipping cost for orders below the minimum value is calculated at Check-Out.
Please use table below as your Shipping Guide.
Next day deliveries are only possible if orders are placed before 2:00pm and if stocks allow.
Delivery Days: Monday To Saturday
Shipping Charge According to Post Codes
Fresh and Frozen products have to examined at the point of delivery as no return will be accepted after.
You may return most dry store items (ambient products) within 72 Hours of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
CLAIMS FOR DAMAGE IN TRANSIT/DEFECTS
No claims for non-delivery or shortages in quantity of units delivered, defective Goods, partial loss or damage to Goods will be accepted by the Seller unless: (a) they are notified in writing by the Buyer to the Seller on delivery (in the case of shortage in quantity of units delivered, by the Buyer indicating the shortage on the delivery documents) or within 2 days after the Date of Delivery (in the case of partial loss or damaged Goods) or 14 days after the Date of Delivery (in the case of defective Goods) or 3 days after the date of the invoice (in the case of non-delivery) and (b) the Goods in respect of which a claim is made together with the packaging are preserved intact as received for a period of 21 days from notification of any such claim and the Buyer permits the Seller or its servants or agents full and free right of access to inspect the Goods and investigate the claim. Section 3 Sale and Supply of Goods Act 1994 shall not apply.